Terms & Conditions

Effective Date: [15/12/2025]

Welcome to Xplorepondy. By accessing or using our website, mobile application, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. About Xplorepondy

Xplorepondy is a tourist-centric platform that connects travelers with curated experiences, local guides, transport providers, accommodation partners, and other tourism-related services in Puducherry.

Xplorepondy acts as a facilitator and booking platform and does not directly provide travel, accommodation, or transport services unless explicitly stated.

2. Acceptance of Terms

By using our services, you confirm that:

You are at least 18 years old or using the service under parental/guardian supervision
You agree to comply with these Terms & Conditions
You accept our Privacy Policy and Cancellation Policy

If you do not agree, please refrain from using our services.

3. Services & Bookings

All bookings are subject to availability and confirmation by our partner service providers.
Experience details, pricing, inclusions, and exclusions are displayed at the time of booking.
Xplorepondy reserves the right to modify or discontinue any service without prior notice.

4. Pricing & Payments

Prices are listed in Indian Rupees (INR) unless otherwise mentioned.
Payments must be completed in full to confirm bookings.
Xplorepondy is not responsible for additional costs incurred due to personal expenses, delays, or third-party charges.

5. Cancellations & Refunds

Cancellation and refund policies vary by experience and partner.
Applicable policies will be clearly mentioned during booking.
Refunds, if applicable, will be processed within the stated timeframe.
No refunds will be provided for no-shows unless otherwise specified.

6. User Responsibilities

Users agree to:

Provide accurate and complete information during booking
Follow local laws, safety guidelines, and instructions provided by partners
Behave responsibly and respectfully toward guides, partners, and locals
Not misuse the platform for unlawful or harmful activities

7. Partner Responsibility & Liability

All experiences and services are delivered by independent third-party partners.
Xplorepondy is not liable for accidents, injuries, losses, delays, or service quality issues caused by partners.
Any disputes related to service delivery should be reported to Xplorepondy promptly.

8. Health, Safety & Risk Disclaimer

Certain experiences may involve physical activity or inherent risks.
Users participate at their own risk and are advised to assess suitability before booking.
Xplorepondy is not responsible for health conditions, allergies, or personal injuries.

9. Intellectual Property

All content on Xplorepondy (logos, text, images, designs) is the property of Xplorepondy unless otherwise stated.
Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy & Data Protection

User data is handled in accordance with our Privacy Policy.
Xplorepondy does not sell or misuse personal information.
Users are responsible for safeguarding their login credentials.

11. Limitation of Liability

To the maximum extent permitted by law:

Xplorepondy shall not be liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid by the user for the specific booking

12. Modifications to Terms

Xplorepondy reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Puducherry.

14. Contact Information

For any questions or concerns regarding these Terms:

📧 Email: support@xplorepondy.com
📱 Phone/WhatsApp: +91-8610-405-607
🌐 Website: www.xplorepondy.com