Grand Serenaa Hotel & Resorts, located in Pondicherry, offers a luxurious stay with a variety of amenities and services. The resort features 70 stylish living spaces, including suites and rooms with poolside views and lawn access
Accommodation:
Suites and Rooms: Each room is furnished with exquisite, hand-picked traditional furniture and artifacts, providing a blend of comfort and cultural aesthetics.
Facilities and Amenities:
Swimming Pool: The resort boasts a unique cliff-side swimming pool, offering guests a refreshing experience amidst serene surroundings.
Spa: A rejuvenating spa is available for guests seeking relaxation and wellness treatments.
Dining: The on-site multi-cuisine restaurant serves a variety of local and global delicacies, catering to diverse palates.
Guest Reviews:
Guests have praised the resort for its spacious and clean rooms, friendly staff, and quality dining options. One review highlighted the peaceful environment and well-maintained facilities.
Add Review
Read More Reviews
Venkateshwara Electricals
in the last weekI have stay on one day it's very very worst experience inside of the room no cleaning no proper consumables like brushes paste soapes also not provided . It's not at all recommended . Restaurant is not at all good. breakfast is super
Akshay Gowdru
in the last weekSelvan Manoharan
a week ago⭐⭐⭐☆☆ Stayed at Grand Serenaa Hotel and Resorts recently. The property is well maintained and the rooms were clean and comfortable. The staff were courteous and check-in was smooth. The food was decent, though the menu could offer more variety. Some facilities and services took longer than expected, which slightly affected the overall experience. Overall, it's a good place for a short stay with a pleasant atmosphere, but there's room for improvement.
Abhilash Pani
a week agoService is good . House keeping staff (Dhanalakshmi, Mahalakshmi ) both are very good. Help us when needed. Overall very good experience
vivek patole
a week ago1. Substandard Room: No welcome drink was served upon arrival, the room had a persistent foul odor, and the advertised complimentary tea/coffee refreshments were completely missing.(Attached picture) 2. Food Mismanagement & Dietary Disregard: during dinner, I ordered pure vegetarian Chinese food from their restaurant. However, they attempted to serve me a non-vegetarian Chinese dish instead. While they eventually changed it after I pointed it out, it highlights a severe and unacceptable level of ignorance from the restaurant staff. 3. Defective AC & Negligence: The air conditioner failed completely on the first night. I complained the next morning before leaving for work (9:00 AM to 7:00 PM). I returned in the evening to find the issue completely ignored. 4. Unprofessional Staff Behavior: On next day from 7:00 PM to nearly 9.15-9:30 PM, the staff made me walk through multiple rooms, making me wait for 15-20 min in each room just to "test" other air conditioners then decide. After wasting two hours of my evening, they flatly stated they could not fix the issue and told me, "This is what you will get. If you want, you can stay or you can go." 5. Safety & Financial Detriment: Because of the hotel's failure and hostile attitude, I was forced to urgently hunt for alternative accommodation and travel late at night between 9:15 PM -9:30 PM.